Tricor Media

By continuing to book with Tricor Media, you are agreeing to the following terms & conditions.

OWNERSHIP OF DELIVERABLE MATERIALS

1. All photographs, videos, and other deliverable materials (collectively referred to as "Content") created by Tricor Media during the provision of service are the exclusive property of Tricor Media unless otherwise specified in writing.

2. Upon full payment of the agreed-upon amount, Tricor Media grants the client a limited, non-exclusive, non-transferable, revocable license to use the Content for the sole purpose of marketing and promoting the subject property and the realtor's business.

3. The client may not sublicense, sell, modify, or otherwise distribute the Content without the express written consent of Tricor Media.

4. The client may not interfere in any capacity with Tricor Media's sublicensing or distribution of the Content.

5. Tricor Media retains the right to use the Content for promotional and marketing purposes, including but not limited to showcasing in portfolios, websites, and marketing materials, unless otherwise agreed upon in writing with the client.

6. Tricor Media retains the right to sublicense, sell, modify, or otherwise distribute the Content without the express written consent of the client.

7. Any unauthorized use or reproduction of the Content is strictly prohibited and may result in legal action by Tricor Media to enforce its intellectual property rights.

MATERIAL STORAGE

1. Edited Content will remain stored on Google Drive for at least 30 days. After which, Tricor Media reserves the right to take it down at any point.

2. Tricor Media will make every effort to maintain storage of the raw files indefinitely. However, we can only guarantee the storage of raw files for a duration of 1 year from the date of the appointment.

3. Clients are responsible for backing up and preserving their material as Tricor Media cannot be held accountable for the loss of material after the specified storage periods have elapsed.

4. Raw files will not be given to the client.

5. Raw files are available for purchase by the client at a price of $1000.

AVAILABILITY & SCHEDULING

1. Tricor Media shall make reasonable efforts to accommodate your preferred booking times and dates as specified on the Online Booking System or through email or phone. However, we cannot guarantee the availability of specific time slots due to factors such as prior bookings, weather conditions, and other scheduling constraints.

2. In cases where we are unable to accommodate your preferred time or date, we will work with you to find an appropriate alternative arrangement.

3. We kindly request a 15-minute grace period in arrival to account for any unexpected delays. This grace period allows us to ensure that we can provide a quality service without rushing.

4. If we anticipate a delay beyond 15 minutes, we will make our best efforts to notify you as soon as possible.

5. In cases of weather-related delays, Tricor Media will reschedule the appointment at no additional charge, subject to availability.

COMMUNICATION

1. Clients are required to communicate with Tricor Media through official channels only. These contact methods include email and our office phone number. These channels ensure efficient and professional communication between clients and the company.

2. Any form of abusive language, threats, or harassment toward Tricor Media’s staff will result in immediate termination of services, and the client will still be liable for any fees incurred.

DELIVERY TIMES

1. Tricor Media strives to deliver the Content as quickly as possible while maintaining the highest quality standards.

2. Clients can expect their photographs delivered as early as the next business day. Video delivery can take up to 2 business days. Special projects, twilights, Prestige Packages, or similar may take longer.

3. Tricor Media will communicate any expected delays in advance.

4. Rush Fees are subject to availability but guarantee that the material will be delivered in the agreed-upon time.

5. Virtual Staging, 3D Tours, and Floor Plans cannot be expedited or guaranteed due to their unique requirements.

PAYMENTS & INVOICES

1. Under most circumstances, all payments must be received before downloads are authorized or content is delivered.

2. Invoices are billed directly to the client.

3. Invoices not paid within 7 calendar days are subject to a late penalty charge.

4. All overdue invoices will incur a $20 administrative fee on the 7th overdue day. A 5% daily interest charge will apply to the total invoice amount until the invoice is paid in full.

CANCELLATIONS & UNPREPARED PROPERTIES

1. Clients may cancel their real estate photography appointment without incurring a cancellation fee if cancelled 24 hours before the scheduled appointment.

2. Cancellations received after 9:00 PM local time on the day before the scheduled appointment but more than 1 hour before the appointment time will be subject to a cancellation fee equal to 50% of the appointment value.

3. Cancellations received 1 hour or less before the appointment will be subject to a cancellation fee equal to 100% of the appointment value.

4. Any additional expenses (venue rental, model/actor fees) are the client's responsibility whether the appointment is cancelled or not.

5. Cancellations due to inclement weather (heavy rain/snow, natural disasters, or any condition that poses a significant risk to the safety of our team or the quality of the photography) are not subject to a cancellation fee. However, light rain/snow or cloudy days are not considered viable reasons for cancellations.

6. Travel fees may apply in the event of a partial cancellation.

7. It is the client's responsibility to ensure the property is in a photographable state. Our team can assist with staging suggestions, but we take no responsibility for cleaning or moving items.

8. If the property is not ready at the scheduled appointment time, the client will be billed at a rate of $25 per 15-minute increment, with the first 15 minutes exempt from billing.

9. The photographer reserves the right to cancel or reschedule the appointment at their discretion if the client has not adequately prepared the property. The client may receive a cancellation fee as outlined in the Terms of Service.

 

 

SQUARE FOOTAGE POLICY

1. It is the responsibility of the client to provide accurate square footage information when booking services to ensure proper pricing. If the property size exceeds the quoted square footage at the time of booking, we reserve the right to adjust the pricing based on the actual square footage measured on-site.

2. In the event of a discrepancy, additional charges will be automatically applied without prior notice. By scheduling services, the client agrees to this policy and accepts responsibility for any adjustments required due to inaccurate square footage estimates provided at the time of booking.

FORCE MAJEURE

1. Tricor Media will not be held responsible for failure to perform under these terms due to unforeseen circumstances, including but not limited to, acts of God, weather conditions, natural disasters, government regulations, or other circumstances beyond our control.